AIDAN WARNER

2026 - Current

Service Specialist

Topps Tiles

Key Responsibilities:

• Maintained store displays and cleanliness
• Assisted with stock replenishment and creating inviting stands
• Managed store deliveries including safe storage of items
• Kept on top of store stock levels and stock rotations
• Helped customers select the correct item and the appropriate additions to work with their selection
• Invited customers to provide public review based on my personal service to them
• Provided examples of end results using selected items using the company's visualisation system
• Maintained information of product knowledge at all times for quick answers to queries

2024 - Current

Automation Manager & Infrastructure Engineer

Evolution X

Key Responsibilities:

• Developed and maintained automation scripts for infrastructure management
• Implemented CI/CD pipelines to streamline deployment processes
• Collaborated with development teams to ensure smooth integration of new features
• Monitored system performance and implemented optimizations
• Provided technical support and troubleshooting for infrastructure issues
• Developed and maintained a content delivery network (CDN) for improved release performance

2023 - 2026

Senior Sales Consultant

Easy Bathrooms

Key Responsibilities:

• Provided expert advice on bathroom products and design
• Assisted customers in selecting the right products for their needs
• Maintained up-to-date knowledge of industry trends and competitors
• Managed customer relationships to ensure satisfaction and repeat business
• Trained new staff on product knowledge and sales techniques
• Achieved sales targets and contributed to store performance
• Planned and designed customer bathroom layouts using CAD software
• Maintained CAD libraries for company-wide use

2022 - 2023

Sales Consultant

Carpetright

Key Responsibilities:

• Assisted customers in selecting flooring products
• Provided product knowledge and recommendations
• Maintained a clean and organized sales floor

2020 - 2022

IT Helpdesk Assistant

Mole Valley Farmers

Key Responsibilities:

• Provided technical support for hardware and software issues
• Assisted with the setup and configuration of IT equipment
• Maintained documentation for IT processes and procedures
• Monitored and responded to support tickets in a timely manner
• Collaborated with team members to resolve complex technical issues
• Trained staff on basic IT troubleshooting techniques
• Assisted in the implementation of new IT systems and software

2019 - 2020

Team Member

Greggs

Key Responsibilities:

• Provided excellent customer service in a fast-paced environment
• Assisted with food preparation and presentation
• Maintained cleanliness and organization of the store
• Handled cash transactions and operated the till
• Collaborated with team members to ensure smooth operations

2018 - 2019

Guru

O2

Key Responsibilities:

• Provided expert advice on mobile devices and accessories
• Assisted customers with technical issues and inquiries
• Maintained up-to-date knowledge of product offerings
• Provided training and support to team members
• Expanded customer base through outreach and engagement

2016-2018

Knowhow Technician

Currys PC World

Key Responsibilities:

• Provided technical support for customers in-store
• Assisted with the setup and configuration of devices
• Maintained a high level of product knowledge
• Trained staff on new technologies and products
• Collaborated with team members to improve customer experience

2015

Sales Consultant

Samsung Mobile

Key Responsibilities:

• Provided expert advice on Samsung mobile devices
• Assisted customers with product selection and inquiries
• Maintained up-to-date knowledge of Samsung products
• Trained new staff on product features and sales techniques
• Achieved sales targets and contributed to store performance

2024

Step Up to Management

Easy Bathrooms

• Attended company-wide training session in Hemel Hempstead
• Provided evidence on being able to perform managerial tasks
• Learnt how to manage other colleagues and how to safely approach sensitive subjects
• Developed additional methods of conflict management between staff and customers

2019

Customer Service Level 2

PETROC

• Developed skills in customer service and communication
• Learned to handle customer inquiries and complaints effectively
• Gained knowledge of customer service best practices
• Participated in role-playing exercises to enhance customer interaction skills

2009-2015

General Studies

Bideford College

• Studied a broad range of subjects including mathematics, science, and English
• Developed critical thinking and analytical skills
• Participated in group projects and presentations
• Gained a solid foundation for further education and career development